Tesla has improved the transparency and communication it has with customers when their vehicles are being serviced with a very simple addition to its app.
The addition will only impact iOS users as it utilizes Apple’s Live Activities feature, which is utilized for other Tesla features, most notably during Supercharging to alert owners of their state of charge, charging rate, session cost, and time remaining.
Now, Tesla is using the Live Activities feature of iOS to alert customers of the status of a repair through Service, something that definitely improves the overall interaction between the owner and the company.
The Live Activities will now provide owners with a quick view of the service status on their vehicle, including the expected arrival time of the repair technician, the actual arrival time, and the estimated completion time.
Credit: @robkten | X
It also uses Apple’s Dynamic Island for an even more streamlined look at repair status.
The change was first noticed by Not a Tesla App. Some owners have said that the change has been available for about two months, but we had also not noticed it until now.
Tesla has been working to improve its Service division, especially over the past few months, as Raj Jegannathan, Vice President of IT/AI-Infra, Apps, Infosec, and Vehicle Service Operations, has revealed the company is working to make things easier for owners.
It is no secret that getting in touch with Tesla Service is easier said than done. In fact, CEO Elon Musk has even had to step up on X to get some issues resolved.
But Tesla has done a good job of confronting the shortcomings, especially when it comes to communication between the Service Center and owners.
It started a pilot program at select service locations that shared local and regional leader contact information so customers could reach out if they had an issue with diagnostic, warranty, or estimate issues.
Tesla also enabled an extended in-app messaging option, which gives owners 24 hours to contact Service regarding any complaints they might have. Previously, the messaging option was only available for two hours.
The small change made to utilize Live Updates gives Tesla owners the opportunity to peek at their Service status without being overly communicative and pestering employees. It’s a small change, but it’s a good one.
Unfortunately, it is not available for Android users quite yet.
