Tesla owners are complaining about extended wait times for service visits, which, in some cases, can keep owners waiting for as long as two months. It is a grim reality for those who need their all-electric vehicles taken care of by the company.
Tesla Service was at one time one of the most common complaints of owners. At first, there were not enough Service Centers to accommodate the number of owners. After Tesla made an effort to expedite service by approaching issues with an “F1 Service Strategy,” it seems not many things have improved, although there are more owners than ever.
Tesla’s ‘F1’ Service strategy eliminates same-day loaner vehicles, Uber credits
According to several Tesla owners on X, they are being forced to wait up to two months to get into Service Centers to have their vehicles repaired:
Even with a brand new service center, Tesla service in Charlotte is booked 52 days out. That is insane. pic.twitter.com/XQo0SCsuJ4
— Branden Flasch (@brandenflasch) August 23, 2024
Others have complained about extended wait times when they finally arrive at the dealers:
Even with a brand new service center, Tesla service in Charlotte is booked 52 days out. That is insane. pic.twitter.com/XQo0SCsuJ4
— Branden Flasch (@brandenflasch) August 23, 2024
Tesla trimmed many of its teams when it laid off up to 20,000 employees earlier this year. Electrek said that one of the divisions impacted was Service. Supercharging was another one that sent Tesla fans for a whirl, as many voiced their displeasure with the decision.
However, Service is arguably just as ridiculous.
Going multiple months with a vehicle that has some kind of issue that renders it inoperable is never pleasurable, and while Tesla is building new Service Centers, it seems wait times are still too lengthy.
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